Frequently Asked Questions

Need Some Help?

Send email to support@zengobi.com and we’ll write back as quickly as possible. Or discuss the issue with others in the Zengobi Forums.

Lost Your License Key?

Fill out this form and we’ll email it back to you in a flash. Note this only works for products purchased from our Zengobi web store, not from the Apple Mac App Store which has its own integrated receipt mechanism.

Installing Curio

Downloading and Installation

  1. Using your browser, download Curio from the Zengobi website (either the latest version or an earlier release).
  2. Curio will appear in your browser’s Downloads folder, automatically uncompressed by your browser.
  3. Using the Finder, drag-and-drop Curio from your Downloads folder to your Applications folder.
  4. Optionally, drag Curio from your Applications folder to your Dock if you wish.
  5. If you’ve purchased a license key, you can copy and paste your key into the License dialog via Curio’s Curio > License menu item.

Special Installation Notes

Due to the Gatekeeper Path Randomization security feature in macOS Sierra and High Sierra you must:

  1. Use the default unarchiver to unzip the download. For most users, your browser should do this automatically. Please note that using alternative unzipping apps such as EncryptedZip may cause issues.
  2. Use the Finder to drag Curio from Downloads to your Applications folder. You must use the Finder, specifically, to properly install Curio so update checks can occur. Other utilities such as PathFinder cannot be used to perform this move as only the Finder will clear the Gatekeeper restriction.

Access to Contacts, Calendar, and Reminders

When you first launch Curio, macOS may ask if Curio can have permission to access your Contacts, Calendar, and Reminders. Access to these items can also be enabled or disabled via System Preferences > Security & Privacy > Privacy.

Contacts
Curio uses the Contacts framework so it can populate your project’s Resources inspector with your name and email to use as a default resource. We also use the Contacts framework when you double-click a dragged-in contact so we can launch Contacts and show that contact to you. That’s it. We do not send any contact information to Zengobi’s servers.

Calendar and Reminders
Some editions of Curio can sync your tasks with Calendar and Reminders however you will need to give permission for this to occur.

macOS High Sierra Compatibility

Curio 11, Curio 10, and Curio 9

The three latest major versions of Curio all work with macOS Sierra and High Sierra, although you need to be sure you’re running the most recent build. You can verify this via the Curio > Check for Updates menu item which will download and install any updates.

Curio 11 and Curio 10 include additional changes to support macOS native window tabs and the Gatekeeper Path Randomization security feature, both introduced in macOS Sierra.

Please note the special installation instructions you must follow when installing on Sierra or High Sierra!

Older Curio Releases

While older versions of Curio may run on macOS Sierra and High Sierra, editing an idea space text figure will cause a crash due to a change Apple made to their internal text framework back during the macOS Sierra release.

If you are running an older Curio and upgrading to macOS Sierra or High Sierra, you can purchase a discounted upgrade to Curio 11 to get up and running again.

Looking for a Curio Release?

Here are the latest versions of Curio’s major releases if you need to restore a previously purchased version.
If you lost your license key we can send it to you.

Curio 11Release Notes
OS X Yosemite (10.10) → macOS High Sierra (10.13)
Curio 11.4
Curio 10Release Notes
OS X Yosemite (10.10) → macOS High Sierra (10.13)
Curio 10.3.3
Curio 9Release Notes
OS X Mavericks (10.9) → macOS High Sierra (10.13)
Curio 9.4.9
Curio 8Release Notes
OS X Lion (10.7) → OS X Yosemite (10.10)
Curio 8.6.4
Curio 7Release Notes
Edition OS X Leopard (10.5) → OS X Mountain Lion (10.8)
ProfessionalCurio 7.4.4 Pro
StandardCurio 7.4.4 Standard
CoreCurio 7.4.3 Core
Curio 6Release Notes
Edition OS X Leopard (10.5) → OS X Snow Leopard (10.6)
ProfessionalCurio 6.4 Pro
StandardCurio 6.4 Standard
Curio 5Release Notes
Edition OS X Leopard (10.5) → OS X Snow Leopard (10.6)
ProfessionalCurio 5.4.7 Pro
StandardCurio 5.4.7 Standard
Curio 4Release Notes
Edition OS X Leopard (10.5) → OS X Snow Leopard (10.6)
ProfessionalCurio 4.2.4 Pro
StandardCurio 4.2.4 Standard
K-12Curio 4.2.4 K12
Curio 3Release Notes
Edition OS X Leopard (10.5) OS X Panther (10.3) → OS X Tiger (10.4)
ProfessionalCurio 3.2.4 ProCurio 3.2.2 Pro
HomeCurio 3.2.4 HomeCurio 3.2.2 Home
K-12Curio 3.2.4 K12Curio 3.2.2 K12
BasicCurio 3.2.4 BasicCurio 3.2.2 Basic