Last updated on April 23, 2018
In this document, personal information is data that can be used to identify or contact a single person, while non-personal information is data in a form that does not, on its own, permit direct association with any specific individual.
Once Paddle authorizes payment for a Zengobi product, it establishes a direct, secure connection to our server so we can process the order and return a generated product license key. Via this connection we receive your email address, along with non-personal information such as country of purchase, price paid, and quantity ordered. Zengobi does not receive payment details such as your credit card number, nor do we have access to that information via Paddle’s vendor interface.
We also receive the state of the Paddle opt-in checkbox which asks if you'd like to receive product updates and offers from Zengobi via email. This option is unchecked by default and is completely optional. If you do opt-in, it is possible to opt-out at any time.
Some orders may involve supplemental information that you fill out at the beginning of the order process, which will also be sent over that same secure connection. For example, to offer discounted upgrade pricing and appropriate upgrade options, we request your current license key and registered email. To offer discounted academic pricing, we request your academic credentials.
While initial product trials ask for no information, requesting an optional extended trial requires you to submit your email address so you can receive an extended trial license key via email. You can optionally sign up for our mailing list, as described below, although this is not required to extend your trial.
After submitting your email address, we will send you a confirmation email to verify your email address and allow you to confirm the subscription by clicking a confirmation link. Only after clicking the confirmation link will your email address be added to our mailing list. We use this double opt-in mechanism as a stronger verification of opt-in as these are submitted from our general mailing list subscription page, as opposed to the single opt-in required during the product purchase process.
Our Mac applications sold outside the Apple Mac App Store will periodically check our server for product updates (via the open source Sparkle framework) and any in-app announcements. These secure queries to our server transmit no personal information, and you can disable these checks in the update dialog.
Our product Curio can provide additional functionality if you give it permission to access your Contacts, Calendar, and/or Reminders.
macOS will automatically ask you the first time you attempt to use a feature in Curio that requests this access. You can refuse and Curio will not have access. You can also enable or disable Curio’s access to the individual applications via System Preferences > Security & Privacy > Privacy.
Curio does not send any information from those applications to Zengobi’s servers.
As is true of most internet services, our web server automatically gathers and records industry-standard logs of web page visits, including IP addresses, browser type and language, Internet service provider, referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We automatically rotate these logs frequently, securely removing older logs, while still giving time for automated log analyzing tools (e.g., fail2ban) to scan and impose automatic security measures. We use this information primarily to administer the site and assist with troubleshooting.
Our site, products, and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.